As a business owner, you know how important it is to listen to your customers.
A customer’s opinion on your business – be it good or bad – gives you an insight of what you need to do in order to improve either the way you do business, your products or the customer experience, but oftentimes it requires a lot of effort and time to organize a successful customer feedback strategy.
Fortunately, there is a new way of managing the feedback you get with just one click and tons of benefits: Feedb.
What is Feedb?
Feedb is a customer feedback tool that grows your business. It transforms your feedback requests into positive reviews, testimonials, customer referrals and repeat business. Feedb is an easy, simple and smart feedback tool that any business of any size can use.
Now, you don’t have to pay for high cost campaigns to target new customers, Feedb will help you build a net of satisfied customers, that will bring you more new, and repeat business.
What are the benefits?
Get More Positive Reviews: Once a customer expresses overall satisfaction Feedb follows up to request a positive review in public sites always following all the best practice guidelines
Get Less Negative Reviews: Feedb will let your unhappy customers vent off before they do in public review sites. You get the first chance to make things right and know who you need to contact once something goes wrong.
Improve Customer Relations: We all like to be heard, and with Feedb engaging with customers is easier than ever with a system that lets you listen and reply effortlessly.
Get More Customer Referrals: A happy and satisfied customer has an enormous value to your business. Feedb will allow you to identify your customer advocates and present offers they can share with friends and family via email or social media. Customer referral management is built in into Feedb!
Get More Customer Testimonials: Customer testimonials are an excellent way to promote your business and attract new customers and will give potential customers the warm up they need to make their final decision. Feedb makes it super easy to collect and display customer testimonials.
Gather Valuable Business Intelligence: Most business owners think they know their customers because they carried out a market research a while back ago, but unfortunately, that only provides you general information about your target market, but not about the customers themselves. With Feedb, you’ll be able to gather valuable information from your customers that will help to improve your business with fresh, direct feedback from the front line.
Sell More to Your Existing Customers: A satisfied customer is a loyal customer. Using Feedb you will not only be able to build customer loyalty, but you will also be able to increase it by providing your existing loyal customers great offers they can use on their next purchase, that will keep them coming back for more.
Know Who’s Happy, Who’s Not and Why: Feedb allows you to track and measure customer satisfaction in an easy and smart way. Keeping track of customer satisfaction will enable you to build a valuable database you can filter to deliver specific messages to specific contact groups and all inside Feedb!
As you can see, the benefits you will get by using Feedb are huge. Before Feedb, requesting customer feedback was complicated and costly, but now everybody can easily and affordably request customer feedback with just one click. Plus, with Feedb, you will get a team that will assist you to easily incorporate requesting feedback into your process.
Don’t miss out from all the benefits that Feedb has to offer, start requesting smart feedback today.